Shipping Policy
Standard Shipping
Our goal is to get your order to you as quickly as possible. Our normal processing time if yarn is dyed and in stock is 2 - 3 business days before an order is packed and shipped. If it is a custom order or the colors is out of stock, but the base is in, processing time is 3 – 5 business days before it is packaged and shipped. Our shipping charges are based on the final weight of your package. The delivery method will depend on your location. We use a combination of USPS and UPS services to deliver our orders. UPS and the Postal Service are currently experiencing delays in service. Please allow extra time for delivery.
Alaska, Hawaii, APO, and FPO Shipping
We ship Priority Mail to Alaska and Hawaii, APOs, and FPOs unless you prefer a different carrier. Rates are based on published Priority Mail rates. Check USPS.com for the latest rates.
Calculating Your Shipping Cost
To estimate your order weight, a half-pound package may contain approximately four 50-gram skeins, and one pound is approximately eight 50-gram skeins. Most packages above one pound will shipped in boxes which does contribute to the final package weight. Note that our website does not calculate shipping amounts for orders over 40 pounds. The shipping amount you see during checkout for these orders is an estimate and may be adjusted after checkout.
All shipping will be charged on gross weight, so if you are calculating your own shipping, please add some weight for boxes and packing material. To calculate your shipping cost, find your estimated package weight in the chart below.
Canada and Worldwide Shipping
We ship by U.S. Postal Service internationally unless you would prefer a different carrier. We primarily ship Airmail unless you would prefer Parcel Post. We ship orders under 4 pounds by First Class Mail International and packages over 4 pounds by Priority Mail International. Charges will be based on published USPS rates. Shipping charges for international orders will automatically calculate during checkout. Check USPS.com for the latest rates.
Generally, international orders can take 2–4 weeks to be delivered. Delivery time depends on the destination. Please contact Customer Service for a more specific estimate.
Note for international orders: Hot Springs Fiber Co. is not responsible for any duty or charges incurred at the destination country.
Expedited Shipping
Our normal processing time is 2–5 business days before an order is packed and shipped from our processing center in Hot Springs. We do our best to ship within this timeframe, but if you need faster shipping options, we do provide Next Day Air, Second Day Air, and Three Day Air through UPS. You may check UPS.com for estimated costs or email customer service. Expedited orders placed before 1pm Central Time will be shipped same day. Expedited orders placed after 1pm Central Time will be shipped the following day.
UPS does not ship or deliver on Saturday and Sunday, so orders placed close to the weekend will only be shipped on business days. For example, an order placed on Saturday using Next Day Air will be delivered on Tuesday.
If you have a drop-dead date for which you need to receive an order, please contact Customer Service for the most accurate advice on how to ensure that your will receive your order in time.
Packaging
We do not use extra packaging when shipping your order in order to save a lot of plastic bags from going into landfills. If you order a full bag of yarn, we will ship it that way, but most times we will ship without additional packaging. We will protect needles, shuttles, etc. with bubble wrap and/or cardboard, but for the most part we put yarn right in the box or the envelope. If you would like your yarn wrapped in plastic (we’ll reuse plastic bags from our suppliers to do it), please note that you would like your yarn wrapped in plastic in the special instructions section of our website during checkout and we’ll be happy to take care of it for you.
Pricing
All prices are subject to change without notice.